Points per visit
Rating 5, or a range like 2–4, earns the points you decide. Branch by branch.
Solutions
One platform for the whole customer experience
FU-YA is not a single review form — it is a connected set of solutions that turn every walk-in into a review, a loyal customer, and a decision you can act on. Pick the problem you feel most; the rest are already in the box.
Most businesses stitch together a review tool, a loyalty card, a spreadsheet of staff notes and a queue register. FU-YA replaces all of it with one tablet on the counter and one dashboard for the owner — branch by branch.
Collect honest feedback at the counter
Put FU-YA on a tablet with a 360° stand and let customers tell you the truth in ten seconds — while they are still in front of you, not after they have already decided never to come back. Every review is captured, tagged and stored, so nothing is lost and no staff member has to chase anyone for a rating.
- 1–10 rating with quick-tap good and bad tags
- Optional phone, email, city, birthday and anniversary fields — you choose what to ask
- Selfie and bill-photo capture straight from the tablet camera
- Happy customers are routed to your Google listing at the exact moment they are happy
Turn feedback into loyalty and repeat visits
A review that just sits in a report changes nothing. FU-YA awards loyalty points on every visit by rules you write — a fixed rating or a range earns a set number of points — and lets customers redeem those points for a real in-store discount. Every rule is branch-wise, so head office and each location can run their own scheme.
Point discounts
How many points buy how much off — the customer redeems at the counter.
Balance lookup
A returning customer is recognised by phone; their balance and best discount show instantly.
Know which staff earn the good reviews
Customers name the person who served them, rate that individual, and leave a tip. The My-staff report shows who is actually driving your ratings — their average score and total tips — so you can recognise and keep the people who make customers come back. This is data you cannot get from a generic review tool.
Manage the queue and never lose a walk-in
At the door, add walk-ins to a live waiting list and show a full-screen POS board with real-time wait times. Seat a customer with one tap and a congratulations animation greets them. Average-wait and history reports show exactly where the queue backs up, so you can staff for it.
Run offers and win customers back
Launch a promotion and it lights up on the feedback screen for every customer at that branch, valid only inside the window you set. Email the same offer to that branch's customers in one click, and send warm birthday and anniversary wishes on the day — the personal touches that a big-brand ad budget cannot buy.
See everything, decided by data
Every dashboard and report is live and updates on its own: reviews, ratings, promoters versus detractors, points issued, repeat claimers, crowd-time by hour and gender, and branch leaderboards. Written AI summaries turn the numbers into plain-English actions — what to fix, where you are losing customers, and why.
Frequently asked questions
Do I need separate tools for loyalty, staff and queue?
No. Feedback, loyalty points, point discounts, staff ratings and tips, the waiting queue, offers and analytics are all in one FU-YA subscription, managed from one dashboard.
Does it work across multiple branches?
Yes — this is where FU-YA pays for itself. Points, discounts, offers, staff and shop hours are all set per branch, with a company-wide default to fall back on. One admin manages every location.
Can customers redeem points for a real discount?
Yes. Points earned are a spendable balance. When a returning customer's balance covers a discount you have defined, the tablet offers it and the points are deducted.
See the whole platform on your counter
Tell us your business and branches, and we will set up FU-YA for your first location.